实习生-前厅部 Trainee-FO

到岗时间：不限 性别要求：不限性别 职位详情 岗位职责： Operational 营运管理  Reports complaints or problems to Lead Host – Front Office/ Assistant Manager – Front Office if no immediate solution can be found. 遇到客人的投诉或问题，如果不能马上找到解决办法，则汇报给前厅部领班/前厅部副理。  Ensures that guests receive a speedy and efficient check in/ out. 确保客人得到快速、高效、准确的入住登记和结帐离店服务。  Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance. 确保严格遵守酒店的收银程序；所有备用金都要根据财务部设立的政策和程序合理使用。  Ensures that the guests’ bill are presented and collected accordingly. 确保提供给客人的帐单是正确的，以及收款也是正确的。  Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. 保证具有营销员的态度，并抓住酒店内的一切销售机会。  Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual. 根据部门运营手册的标准处理所有抵、离店记录。  Adheres to pre-set availability and rate controls. 遵守预先定立的可用房安排及房价控制。  Ensures a high level of product knowledge of hotel and local area. 确保对酒店产品和当地情况的高度了解。  Maintains and updates guest history and marketing database as laid down in Front office procedures. 按照前厅部的程序保持最新的客人历史及市场数据库。  Ensures a high level of customer service is consistently maintained. 确保持续高水平的对客服务。 福利待遇： 1.每三个月调整一次实习津贴2400-2600-2800-3000元/月 2.入职为每位实习生购买雇主责任险 3.上班时间：每周上5天班,休2天,每天8小时工作制,如遇加班按照国家劳动法相关规定执行 4.提供员工制服、员工餐、员工宿舍 5.宿舍为酒店式公寓 2人间、1.2米床、有独立卫浴、空调、电视机、独立洗衣机、冰箱、抽油烟机、 24小时热水、免费WiFi、水电津贴、交通津贴 6.入职满90后享受全球3免费房 酒店管理 旅游管理 英语 小语种